Product support
Account access, bugs, feature questions and anything that is not working the way it should.
Support
How can we help?
Email is the fastest way to reach us. A member of the Shiny Labs team replies to every request, normally within two business days.
Billing
Invoices, receipts, plan changes and cancellations. Purchases made through the App Store are refunded by Apple, not by us.
Privacy and data requests
Ask for a copy of your data, correct it, or ask us to delete it. See our privacy policy for details.
Which project?
Shiny Labs runs three products. Mentioning which one you are writing about gets your message to the right place fastest:
- shnyVault — card collection tracking and the vendor register.
- Claros Money — cash-flow and tax planning tools.
- Capital Compass Estimator — quarterly estimated-tax planning.
Before you write
Including these details usually saves a round trip:
- The product you are using and, for mobile apps, the app version.
- Your device and operating system version.
- What you expected to happen, and what happened instead.
- A screenshot or screen recording, if the problem is visual.
Reporting a security issue
If you believe you have found a security vulnerability in a Shiny Labs product, please email security@shinylabs.io with the details and how to reproduce it. Please do not disclose the issue publicly until we have had a chance to fix it. We will acknowledge your report within three business days.
Company details
Shiny Labs LLC
Frederick, MD, United States
hello@shinylabs.io